If a coin is under maintenance it means that there are issues with that coins wallet. This can happen for a number of reasons including but not limited to forks, peers, server or security issues, and overall coin or network health. When a wallet is in maintenance deposits and withdrawals are not possible due to the potential for transaction errors. You may still be able to trade the coins that are already in our system.
Start by completing this form. Your coin will then be added to our voting list to gauge community support. If enough interest is demonstrated an announcement will be made and a market for your coin will be created.
This means that the market is closed so trading is no longer possible. Deposits and withdrawals may still be possible if the coin (not coin pair) is not in maintenance. If a coin has been identified for removal we will first put all coin pairs into maintenance before putting the coin into maintenance.
Our trading fees are 0.15%. Wallet fees vary per coin and are charged on withdrawal. These are the transaction fees charged to us by each respective coin. For example every bitcoin transaction costs 0.002 BTC which is awarded as incentive to miners
Orders are not completed until a buy/sell match is found. If an order is taking awhile it means no buyer/seller agrees with your price. You may want to consider adjusting your order to reflect current market demands.
If a user sets a sell price and there are users on the market buying at a higher price, then the sell order will run at the higher price.
If a user sets a buy price and there are users on the market selling cheaper than that, then the buy order will run at the lower price.
2 factor authentication is an additional layer of security required on top of a username and password. With 2fa enabled withdrawals will be impossible without a unique token that is sent to your phone whenever a withdrawal is attempted. This protects you from phishing attempts, keyloggers, and other hack attempts. We strongly recommend using 2fa.